Superlekka
PRIVACY POLICY
1. WHO WE ARE
Superlekka is a trading name of SL Games Ltd, the controller of your personal data. This policy explains what we collect when you visit our website, book, sign a waiver, play at our venue or join our mailing list, and what we do with it.
- Company: SL Games Ltd, trading as Superlekka, company number 10897360
- Registered address: 300 St Mary’s Road, Garston, Liverpool L19 0NQ
- Venue: 5 Mann Street, Baltic Triangle, Liverpool L8 5AF
- ICO registration number:
- Privacy contact: privacy@slgames.co.uk
We are based in the UK, so this policy follows the UK GDPR and the Data Protection Act 2018.
2. WHAT WE COLLECT
We collect only what we need to run your booking, keep you safe and make the game work.
| CategorY | What it includes | Where it comes from |
|---|---|---|
| Booking details | Lead booker’s name, email, phone, party size, date and time, special requests, payment reference | You, when you book |
| Waiver details | Each player’s name, email, date of birth, emergency contact, confirmation you accept the house rules, and any medical or accessibility information you choose to share | You (or the lead booker or a parent), before or on arrival |
| Game and scoreboard data | Team name, nickname, wristband or RFID tag ID, scores, rankings, game times | Created when you play |
| Payment data | Card payments are handled by our payment provider; we see only a reference and the last four digits | Our payment provider |
| Marketing preferences | Waitlist sign-ups, newsletter consent, competition and Games Tester entries | You |
| Venue CCTV | Images recorded in and around the venue | Our CCTV system |
| Photos and video | Event, launch and promotional photography, and content you tag us in | Our team, photographers, social platforms |
| Website and device data | IP address, browser, pages visited, cookie identifiers, how you reached us | Your device, via cookies and analytics |
| Enquiries | Messages about group, corporate, party or Juniors bookings, feedback and complaints | You |
We do not knowingly collect special category data (such as health information) unless you give it to us, for example to tell us about an injury or access need. We use it only to help you and keep you safe.
3. HOW WE USE IT AND WHY
The law requires a lawful basis for each use. Ours are below.
| Purpose | Lawful basis |
|---|---|
| Taking and managing your booking, check-in, changes and refunds | Contract |
| Waivers, safety briefings and handling accidents or injuries | Legitimate interests (keeping guests safe and managing claims); legal obligation where we must record incidents |
| Running the games, scoreboards and leaderboards | Contract |
| Booking confirmations, waiver reminders and pre-visit emails | Contract |
| Marketing emails, offers and news | Consent (or, for past customers, legitimate interests under the soft opt-in, with an unsubscribe in every email) |
| Competitions, giveaways and Games Tester recruitment | Consent and the competition terms |
| CCTV for security, crime prevention and safety | Legitimate interests |
| Venue photography for our website and social media | Legitimate interests, with clear signage on event nights; consent for close-up or featured shots |
| Website analytics and advertising cookies | Consent |
| Improving our venue, games and service | Legitimate interests |
| Age checks, licensing, tax and accounting | Legal obligation |
| Medical or accessibility information you share | Explicit consent, or to protect your vital interests in an emergency |
We do not sell your data. We do not make decisions about you using fully automated processing.
4. SCOREBOARDS, LEADERBOARDS & PHOTOS
Your team name and nickname appear on the screens in the venue while you play. Use a nickname if you’d rather not show your real name.
- In-venue screens: show team names, nicknames and scores to other guests during your session.
- Leaderboards: top scores may appear on venue leaderboards, our website and social channels. We show nicknames and team names only, never surnames, emails or contact details.
- Your choice: ask a host on the night, or email privacy@slgames.co.uk, to remove your entry from any public leaderboard.
- Offensive names: we may change or remove team names or nicknames that are offensive or break our house rules.
- RFID wristbands: each tag links to your game session only. It does not track you outside the game zones, and the link to you ends when your session is closed.
- Photos: we photograph and film some sessions and events for promotion. Signs will tell you when this is happening. Ask our team if you don’t want to be featured, and we will not use identifiable images of you.
5. MARKETING, COMPETITIONS & GAMES TESTERS
We send marketing only when you’ve agreed to it, and you can stop it at any time.
- Waitlist and newsletter: signing up means we’ll email you news, opening updates, offers and event dates.
- Unsubscribe: use the link in any email, or email privacy@slgames.co.uk Booking confirmations and safety emails will still arrive, as they’re part of your booking.
- Competitions and giveaways: we use your entry details to run the competition and contact winners. Some competitions are run with partners, such as a radio station or a creator, and the competition terms will name them. We may publish winners’ first names and town.
- Games Testers: if you apply, we use your details to select testers and arrange your session. We may ask for feedback afterwards.
- Social advertising: with your consent, we may share a hashed email list with platforms such as Meta or TikTok to show you relevant ads or to find people with similar interests. You can opt out at any time.
- Referral and creator codes: if you book with a code, we record it so we know where bookings came from.
6. CHILDREN AND SUPERLEKKA JUNIORS
Children can only visit during Superlekka Juniors sessions, and a parent or guardian provides their details.
- A parent or guardian completes the waiver for anyone under 18 and stays responsible for them during the visit.
- We collect a child’s first name, date of birth and any safety information the parent chooses to share. We don’t ask children for their email address.
- Children’s nicknames appear on in-venue screens during their session only. They are never added to public online leaderboards.
- We never send marketing to children. We don’t use identifiable photos of children without the parent’s written consent.
- Our website and mailing list are for adults (18+).
7. SHARING, TRANSFERS, RETENTION AND SECURITY
Who we share with. We share data only with suppliers who help us run Superlekka, under contracts that protect it:
- Booking and waiver platform: Roller
- Payment provider: Roller Payments
- Email marketing platform: Airship
- Scoreboard and game technology provider: Matmi
- Website hosting and analytics: Matmi
- CCTV and security contractor: Optechuk
- Competition partners named in the competition terms
- Professional advisers, insurers, the police or regulators where the law requires it
International transfers. Some suppliers may store data outside the UK, for example in the EU or US. When they do, we use approved safeguards such as the UK International Data Transfer Agreement or the UK Extension to the EU–US Data Privacy Framework.
How long we keep it.
| Data | Kept for |
|---|---|
| Booking and payment records | 6 years (tax and accounting law) |
| Signed waivers | 3 years after your visit; 21 years for anyone under 18 at the time (to cover the time limit for injury claims) |
| Accident and incident reports | 3 years, or longer if a claim is open |
| Scoreboard and game data | 12 months; leaderboard entries until removed or the leaderboard is reset |
| Marketing list | Until you unsubscribe, or 2 years without opening our emails |
| Competition entries | 6 months after the winner is announced, unless you opted in to marketing |
| CCTV footage | 30 days, unless needed to investigate an incident |
| Analytics data | 14 months |
Security. We use access controls, encryption in transit and staff training to protect your data. If a breach is likely to put you at risk, we’ll tell you and the ICO.
8. COOKIES, YOUR RIGHTS AND COMPLAINTS
Cookies. Our site uses essential cookies so booking works. With your consent, it also uses analytics and advertising cookies, such as Google Analytics, the Meta Pixel and the TikTok Pixel. Choose or change what you allow at any time with the cookie settings link in the footer. Our Cookie Policy lists each cookie.
Your rights. Under UK data protection law you can:
- get a copy of the data we hold about you
- correct anything that’s wrong
- ask us to delete your data
- restrict or object to how we use it, including for direct marketing
- take your data to another provider (data portability)
- withdraw consent at any time, without affecting earlier use
Email privacy@slgames.co.uk to use any of these. We’ll reply within one month, and it’s free.
Complaints. Please talk to us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes. We’ll update this policy when our services or the law change, and show the new date at the top. We’ll email you about any major change.